One of the vices of the virtue of decentralization is that people don't share ideas.
Only as long as a company can produce a desired, worthwhile, and needed product or service, and can command the public, will it receive the public dollar and succeed
Our planning system was dynamite when we first put it in. The thinking was fresh; the form mattered little. It was idea oriented. We then hired a head of planning, and he hired two vice presidents, and then he hired a planner; and the books got thicker, and the printing more sophisticated, and the covers got harder, and the drawings got better.
People want economy and they'll pay almost any price to get it.
People will go right on preferring to do business with friends.
Perpetual devotion to what a man calls his business, is only to be sustained by perpetual neglect of many other things.
Productivity is being able to do things that you were never able to do before.
Quality, service, cleanliness, and value.
Show me the business man or institution not guided by sentiment and service; by the idea that ''he profits most who serves best'' and I will show you a man or an outfit that is dead or dying.
So much for industry, my friends, and attention to one's own business; but to these we must add frugality if we would make our industry more certainly successful. A man may, if he knows not how to save as he gets, keep his nose all his life to the grindstone, and die not worth a grout at last.
Some people regard private enterprise as a predatory tiger to be shot. Others look on it as a cow they can milk. Not enough people see it as a healthy horse, pulling a sturdy wagon.
Stressing output is the key to improving productivity, while looking to increase activity can result in just the opposite.
Such is the brutalization of commercial ethics in this country that no one can feel anything more delicate than the velvet touch of a soft buck.
The best minds are not in government. If any were, business would hire them away.
The big will get bigger; the small will get wiped out.
The business of the country is business.
The business that considers itself immune to the necessity for advertising sooner or later finds itself immune to business.
The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of corporate governance and shareholders' ability to influence annual general meetings. Institutions should be obliged to make public how they vote at such events. They should be obliged to provide customers with a record of how they vote on every kind of issue.
The commercial class has always mistrusted verbal brilliancy and wit, deeming such qualities, perhaps with some justice, frivolous and unprofitable.
The consumer isn't a moron. She is your wife.